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1.Introduction:

Nviron Consulting Pvt. Ltd. is committed to providing a high-quality learning experience to all our learners. We aim to maintain the highest standards in the delivery of courses and related services. However, we understand that there may be occasions when learners are dissatisfied or have concerns they wish to raise. This policy outlines our procedure for addressing complaints in a fair and timely manner.

2.Definition of a Complaint:

A complaint is defined as an expression of dissatisfaction with the services, facilities, or the behavior of Nviron personnel. Complaints can relate to any aspect of our courses, including but not limited to:

• Delivery of the course content
• Quality of training materials
• Administrative processes
• Treatment by staff members
• Facilities and resources

3.Making a Complaint:

learners are encouraged to follow these steps when making a complaint:

• Initially, learners should attempt to resolve the issue informally by discussing it with the relevant member of Nviron staff, such as the course tutor, course coordinator, or administrative personnel.
• If the issue is not resolved to the learner's satisfaction through informal communication, they may proceed to make a formal complaint.

4.Formal Complaint Procedure:

To make a formal complaint, learners should:

• Fill the Google Form named Complaint Form that is shared in the common WhatsApp Group mentioning the matter of concern and the details of relevant dates, time and individuals involved.
  
  Or
   
• Submit the written complaint to the Complaint cum Program Officer through complaint@nviron.in who would act as the point of contact for complaints within Nviron Consulting Pvt. Ltd..

5.Investigation and Resolution:

Upon receiving a formal complaint, Nviron Consulting Pvt. Ltd. will initiate an investigation process.

The following steps would be taken to investigate the complaint:

• The complaint will be acknowledged by the Complaint/Program Officer within 7 days of the complaint being lodged and the learner will be informed of the expected timeline for resolving the complaint which is 7 days.
• The complaint will be thoroughly investigated by the Complaint/Program Officer who were not directly involved in the issue.
• The learner will be kept informed of the progress and outcome of the investigation.
• A formal response outlining the resolution or proposed action will be provided to the learner within 7 days of acknowledging the complaint.